How do I get started?
Starter and Growth are self-serve: pick a plan, sign in with your work email or Google, accept Terms of Use, then complete secure Stripe checkout. Your subscription starts when payment is confirmed. Enterprise programs begin with an architecture review.
Do I need to request access?
Not for Starter or Growth — those tiers sign up directly. Enterprise (300+ employees, multi-entity, or regulated programs) is scoped in an architecture review before workspace access.
Why publish pricing instead of "contact sales"?
Procurement teams need an anchor before a call. List price is on the site; Enterprise and founding cohort details are scoped in architecture review.
How do external assessors access our data?
On Growth and Enterprise, invite them as users and assign Auditor or Read-Only Viewer roles. They see only what their role permits — no separate assessor portal SKU. Starter is for internal program build-out; upgrade when you need assessor access.
Can we automate GRC with scripts or AI tools?
Yes. Use Firebase Auth ID tokens or the documented REST API after sign-in. The same REST API and MCP server power scripts and AI agents; permissions inherit from the authenticated user. See Settings → API documentation.
Can my assessor verify evidence without logging in?
Your assessor signs in with a scoped Auditor role — they see only what you've shared, nothing else. Every evidence file carries a SHA-256 fingerprint they can verify independently, so they aren't relying on your export or your word.
Can I upgrade my plan later?
Yes. You can upgrade at any time and pay the difference for the remainder of the billing period. Downgrades take effect at the end of your current period. Your data, evidence vault, and control mappings stay intact regardless of plan.
Annual vs pay-as-you-go monthly?
Annual is the default — lower effective monthly rate, billed once per year. Monthly is available at a premium when you need flexibility without an annual commitment. You can switch at renewal.
Does Arbiter replace my external assessor?
No — certification still requires an accredited assessor. Arbiter gives them a tamper-evident evidence package ready to review, so the assessment moves faster and produces fewer findings caused by missing or disorganized records.